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Delivery Info

DELIVERY

We use Royal mail and number of other courier companies to deliver parcels to our customers; this provides an efficient and flexible distribution network to wide variety of destination. We acknowledge that our customer would like to keep the delivery cost to cost to minimum therefore, we have negotiated very special rate for our customers.

UK BUYERS

Royal Mail

We despatch all light weighted items by Royal Mail, generally items weighing less than 2kg. We aim to despatch your item within 24 hours of your purchase. Please note that there is next day special delivery available in case of urgent requirements however, this has not been programmed into the web site. Therefore, you will need to contact us via phone or email to pay additional cost so we can despatch your item as soon as possible.

Other couriers

For heavy items, generally heavier than 2kg we use other courier companies. As per their service standard, it takes about 1 to 2 workings days after the item it has been despatched (in 99% cases). We aim to despatch your item within 24 hours of your purchase. For example, if you buy an item on Monday you should expect to receive it by Wed or Thursday. Please contact us as soon as possible if you have not received your item in this time frame.

Please tell us if you have any special instruction for delivery man, such “leave at neighbours” etc.

Remote destination in the UK

The postage cost is higher for certain destination in the UK for items heavier than 2kg, namely Highland & Islands, Isle of Man, Isle of Scilly and Northern Ireland. Please selection your destination from the drop down menu at the check out to ensure you pay the correct postage.

Missed your delivery?

All items are sent via recorded delivery and can be tracked at all times during transit up to receipt. If no one is available at the despatch address and an attempt to deliver the item is made, a card is left by the courier. For Royal Mail, you have to go to the nearest depot to collect your parcel. The address and other instruction should be on the card. The courier company generally makes another attempt to deliver the item on the very next day. You will have to collect the parcel from the nearest deport of the courier company. There will be extra charge if you wish the courier company to re organise the delivery at your address. Please contact us to pay the addition cost so we could authorise the re-delivery.

Europe

Due to our valued customer base in major European countries, we have negotiated special rates so customers can afford to shop with us economically. Please select your destination and complete the check out process and just before you make the payment, you will see the postage price. This is the easiest way to find the postage for your item. You can always cancel your purchase if you do not wish to proceed.

Please note that it takes 5 working days for item to be delivered to the European destination. We aim to despatch the item within 24 hours of your purchase. All items are tracked to ensure smooth delivery to the destination. Please do contact us if you have any questions about delivery or tracking.

International buyers

You can purchase from all the countries in the World. Although we ship to international destinations, the website will not allow you to checkout if your basket weight is over 20kg. Please contact us and we will quote your shipping rates accordingly.

If temporarily out-of-stock

Although we normally keep sufficiently large stock, at times we may go sold out of an item for a short period of time.  When this occurs we will ship the rest of your order as normal and send the balance as soon as it arrives, at our cost - so you only ever pay the one shipping charge.  Alternatively, if an item is not expected to be back in stock within a short period, we will offer you an alternative or a refund as you prefer. 

Please do not hesitate to contact us if you have any questions regarding postage or delivery. The goods are sold and despatched under the terms and condition stated in this site.